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FAQ's by product

NHC touch screen mother kitchen

Niko Home Control

Niko Hydro black

Switches & Sockets

pure bamboo

Dimmers and Light control

Niko access control 2 wire

Door Communication

All FAQ's

  • All Niko Home Control I installations using remote connectivity.

  • You can use your own installer to upgrade your installation.

  • If you do not need any new hardware, the current warranty will not change.

  • In the unlikely event that you encounter any problems as a result of the conversion procedure (within 2 weeks from conversion), please feel free to contact Niko at conversion.be@niko.eu. In the event of a different problem, please contact your installer as normal, who will be glad to help you further with this.

  • Because no structural changes to your installation are required, it is not necessary to adjust the electrical diagrams.

  • Yes, anyone with a Niko Home Control I installation can upgrade. Please contact your installer for a proposal tailored to your installation.

  • The hardware components replaced may not be resold and must be recycled through the customary channels.

  • The hardware components replaced may not be resold and must be recycled through the customary channels.

  • It is not possible to convert the programming file yourself. Of course, you can create a new programming file using the Niko Home Control II software yourself.

  • Anyone who is in possession of a Gateway (550-00580) and has not yet participated in this promotion can make a request for a conversion.

  • Niko will only convert your current installation such that it works as it did before. If you would like to expand that with any new functionality, it is best to contact your installer.

  • In general, we recommend that you respond to this as soon as possible after the invitation. That way, we can always continue to guarantee you a properly functioning installation at all times.

  • Yes, you can visualise the measured temperature and/or humidity on the Digital black.

  • In order to avoid the measurements from the digital meter and the measuring module being added together, you can use the NHC programming software to adjust the "measurement type" parameter to "sub-measurement" for this measuring module.

  • This situation may occur when your NHC bus installation is equipped with a measuring module and a wireless bridge that also reads from the smart meter.

  • When facing onboarding problems, check for WiFi amplifiers. If WiFi amplifiers are in the installation they need to be disconnected. The Digital black must be placed near the internet modem, and the onboarding must be started that way. Once the onboarding is completed successfully the WiFi amplifiers can be reinstated. The Digital black will continue to work without issues.

  • The Digital black’s ​Wifi interface is of type Wifi 2,4 GHz bgn (HT20) and it only supports WPA2 networks with PSK...

  • The smart hub can only connect to a visible wifi network after a reboot or power cycle. Please make your wifi network (SSID) visible. The smart hub should automatically reconnect to the wifi network after a few minutes.

  • The safety screw at the bottom of the display may be blocking the clicking mechanism. Please verify that the safety screw has been screwed tightly in the UNLOCK position (see step d in the manual, but turn the screw completely to the right (fully in) to make it possible to mount the display before locking it by turning to the left (max 4 turns)).

  • The pins can become damaged if the display has been mounted in the wrong way onto the mounting bracket. Make sure to lower the display onto the two protruding supports at the top of the mounting bracket (1 a) before clicking the bottom of the display into the mounting bracket (2).

  • Make sure you take the correct steps to get your Digital black connected to your Niko Home Control system.

  • Unfortunately, the Netgear Orbi RBR50 mesh router is not compatible with the Digital black. Other Netgear Orbi routers do not pose this problem.

  • The Digital black 24 V has the same functionality as the Niko Home Control thermostat (550-1305x). As a consequence, the programming in the Niko Home Control programming software is also similar to the programming of the Niko Home Control thermostat.

  • Both tools do not prevent simultaneous programming of your Niko Home Control system for traditional wiring. We strongly recommend only using one tool at the time to programme your system.

  • Yes, the Digital black 24 V is compatible with both Niko Home Control systems (traditional wiring and bus wiring).

  • Outputs wired to a Digital black cannot be used in a presence simulation. Niko is working on an update to make this feature available as soon as possible.

  • The Niko Home app shows the wrong calibration value (21.5 °C), but the Digital Black does not apply this calibration. This is a known issue that will be fixed soon.

  • With the latest version of the Niko Home app, you can configure the Digital black. To configure this device, the app needs access to your location. Check your app settings and try again to install the app.

  • The controller and/or touchscreen should only be replaced in exceptional cases.

  • The version 1.x software and apps will not be supported anymore. Please upgrade your installation to the latest version.

  • It is quicker and easier to program your devices. For example, a wizard will help you program an all-off, a presence simulation or an alert function.

  • “Niko never lets you down” is one of Niko’s non-negotiables. The security and the protection of your personal data are an integral part of our commitment towards our customers and end-users. We at Niko continuously strive to effectively implement all legislation in these fields, to protect what is important to you and your loved ones.

  • If you have multiple applications from different parties that control your EV charger, you will potentially have conflicts between those applications who would like to control the EV charger. This will result in an incorrect working of your EV charging.

  • If your EV charger is programmed to charge with a badge, you need to connect your car and badge to initiate the charging session.

  • Yes, via the Niko Home APP you can control your EV smart charging session.

  • Optimal EV charging, using dynamic tariff is not yet included in this release 2.19. Support for dynamic tariff control will come in one of the next releases.

  • If the charging sessions of your EV charger are not protected by a keycard or badge, you can create a Niko Home Control routine to pause and resume charging. Via your Niko Home APP, Niko Home Control buttons or digital Black, you can pause/resume charging sessions on your EV charger.

  • Niko Home control interacts via your local home network with your EV charger. You need to ensure that your EV charger is connected to your home network via a network cable (preferred) or via WiFi.

  • The NHC software release 2.19 currently supports only one EV charger connection per installation.

  • Following brands are supported by Niko Home Control:

  • Following brands are supported by Niko Home Control:

  • Yes, you can define the maximum peak power in the electricity tariff settings via your Home APP.

  • With Solar mode, the car will be charged using excessive solar panel power.

  • When the connection with Niko Home Control gets interrupted, your EV charger will be able to charge your car in a failsafe mode (low charging power).

  • Niko Home control will charge your car, depending upon the maximum available energy of your home.

  • The Home APP allows you to have insights your overall energy, gas and water consumption, based upon Euro, Danish Krone, Pound Sterling.

  • In order to avoid the measurements from the digital meter and the measuring module being added together, you can use the NHC programming software to adjust the "measurement type" parameter to "sub-measurement" for this measuring module.

  • Yes, you can use Solar Mode in 2 ways in a bus wiring installation.

  • A hub cannot be connected to a connected controller. For this, we have a wireless bridge for Niko Home Control (550-00640) which you connect via USB with the Connected Controller.

  • Our measuring module 550-00803 can measure the total electricity consumption of the home that is connected to a three-phase supply network 3P+N (400 V AC) or 3P (3 x 230 V AC).

  • ​You can use Solar Mode in 2 ways in a bus wiring installation:

  • This is possible if you connect a wireless bridge for Niko Home Control (550-00640) with the Connected Controller.

  • Currently, only the energy data from the measurement clamps is visible on the touchscreen. In the home app, all energy data are visible.

  • Besides the smart plugs from Niko, only smart plugs that support Zigbee, are switchable and measure energy consumption can be integrated into Niko Home Control.

  • Of course, we have a configuration tool that also works on PCs

  • The connected switches with reference 551-***** work on Easywave# and can be controlled by the Smarthub. The connected switches with reference 552-*****, the connected socket outlets, the connected wireless switches and the wireless motion detector work on Zigbee and can be controlled by the Smarthub or by the connected controller in combination with the wireless bridge.

  • A 2-metre cable is supplied.

  • Multiple accounts can be connected to the Niko Home app. This makes it possible to operate multiple Smart Hubs or Connected Controllers from the same app.

  • Our Solar mode does not operate based on yield but on injection. A connection to a digital meter or an overall measurement is sufficient in this regard.

  • Yes, this is possible using a 230V auxiliary relay that is switched on or off via the intelligent plug or via the intelligent socket outlet.

  • The Hub connects to the transformer over the local network (Modbus TCP), so this could be over WiFi or an Ethernet cable.

  • This situation may occur when your NHC bus installation is equipped with a measuring module and a wireless bridge that also reads from the smart meter.

  • Communication with the transformer is not necessary; the Solar Mode works based on the connection to the digital meter or an overall measurement via the clamps.

  • The Starter Kit is already available.

  • Click below to continue

  • No, the capacity tariff is only based on consumption and not injection.

  • No, the Solar Mode comes with Niko Home Control as standard, so there is no need to pay for anything else.

  • Charging stations can be controlled by connecting the plugs to the charging station with special input contacts or by connecting them to an auxiliary relay that switches power to the charging station on or off. Dynamic power regulation for the charging station is not yet possible for the time being.

  • Dynamic power regulation is not possible at present. However, Niko Home Control can be combined with the SGReady port, for example.

  • No – once started, the device will remain active during the period configured. You determine how long the device should be active for when there is injection yourself.

  • Of course, the Solar Mode function checks whether there is any injection every 2 seconds and will activate appliances if that injection is continuous.

  • You can control smart devices from other brands via IFTTT or via our partner connections (HVAC applications).

  • We are working on integration with the SMA Sunny storage solution, through which the battery status will indeed be visible too. It is not yet entirely clear when we will be able to bring this to market.

  • This can be done by programming the smart socket outlets to interrupt the program after startup. Once there is power to the socket outlet again (e.g. via Solar Mode), the dishwasher will continue with its program. Another possibility is to control the smart white goods appliances via IFTTT.

  • Thanks to Niko Home Control's Solar Mode, you are perfectly able to ensure that 1 or more devices are switched on when there is overproduction from the solar panels. However, not all devices are suited to this.

  • Absolutely – an API link to Daikin is available.

  • You do not need to have any existing system and it is perfectly possible to integrate this solution into a classical installation with the Smart Hub. The solution itself is part of Niko Home Control, so once you have installed the Smart Hub, there are various ways to add functionality:

  • Click below for more information

  • This is possible if you have a digital gas meter.

  • This is an RJ12 plug, but we do not recommend extending this The voltage may drop if the cable is too long, so your measurements will not come through properly.

  • Yes, the solar mode ensures that if there is more than a certain power yield during a certain period, a first device is switched on.

  • Battery storage is not supported at present, although it is planned for.

  • In order connect a Vaillant device to Niko Home Control II, certain conditions need to be met: 1. You have a Vaillant boiler having an eBUS connection. 2. Your system has a vSMART or eRELAX thermostat. 3. Your system has an active Internet connection. 4. Your system is equipped with a Vaillant communication unit and you have its serial number to hand.

  • You can: Heat up the boiler when solar energy is available. Or set your underfloor heating a few degrees higher during the day, so you need less energy to provide heating in the evening.

  • First decide where you want to install the switch and order the right product references based on that decision:

  • You can install a Niko battery powered Zigbee® switch in three ways:

  • When used and the battery voltage level drops below a certain threshold, a battery low notification will be visible in the Niko Home app. The notification will appear once a day.

  • When the switch no longer triggers a stable action, follow the steps below:

  • The battery powered Zigbee® switch is engineered for a battery lifetime of five years since this meets the needs of a professional installer.

  • Zigbee® is a wireless technology developed as an open and robust standard for smart home systems across the globe.

  • The 230V powered Zigbee® controls are launched during the 1st quarter of 2022. Four new functional controls will replace their Easywave# counterparts: a connected single switch 10 A, a connected double switch 2x10 A, a connected dimmer 2-wire 200 W, a connected motor control 3 A. Each functional Zigbee® device is now available in four mechanical base plate variants to serve different European markets: 60x71 mm with screws, 60x71 mm with claws, 71x71 mm with screws and 71x71 mm with claws.

  • Yes. The wireless smart hub for Niko Home Control (552-00001) remains to supports connected Easywave# products. The wireless smart hub for Niko Home Control supports following radio protocols: Zigbee® 3.0, Easywave#, Easywave and WiFi.

  • When replacing an existing Easywave# device with a Zigbee® control, it is important to verify that the wireless distance to another Zigbee® device does not exceed 10 m. We recommend measuring and testing the maximum wireless range before final installation.

  • The Niko connected Zigbee® products are identified by an article number within the 552-series whereas Easywave# devices carry an article number that is found within the 551-series.

  • The maximum indoor wireless range of a Zigbee® device is 10 m. Note that this range can vary and depends mainly on three aspects of a building or room:

  • Mesh networking is a feature that is supported by 230V Zigbee® devices to receive signals and spreading them out to other connected Zigbee® devices. This way, the wireless distance can be extended beyond 10 m and a robust and reliable wireless communication system can be established.

  • Niko connected Zigbee® products are upgraded automatically in Niko Home Control systems only. The firmware updates are done Over-The-Air (OTA).

  • Consult the third-party manufacturer’s manual for more information on the possibility to use third party Zigbee® devices in their home automation system. The Niko connected Zigbee® devices behave in third party networks like home automation device types that support the mandatory Zigbee® clusters and commands.

  • Adding a Zigbee® device can be done via the Niko Home Control programming software. Connect the laptop to the Niko Home Control system, open a project and go to the Create overview window...

  • A newly added connected socket to a NHC system will automatically perform a firmware update.

  • With Niko Home Control for traditional wiring, you can install Niko Home Control in buildings that are equipped with traditional wiring (230 V).

  • Niko Home Control for traditional wiring consists of "smart" connected controls and devices that replace the traditional switches or socket outlets.

  • Yes, but then they function as traditional controls or devices.

  • Most existing homes are still equipped with traditional wiring (230 V). With Niko Home Control for traditional wiring, owners of existing homes can also make their homes more comfortable and efficient.

  • You use Niko Home Control for traditional wiring in your existing buildings. The system offers many similar possibilities as a full-fledged Niko Home Control installation.

  • The wireless smart hub is the brain of the installation. The hub supports various protocols such as ZigBee®.

  • With the included Ethernet cable or via your WiFi network.

  • Yes, all you need is a local connection with the wireless smart hub via the home app.

  • You need a wireless smart hub and at least one connected control.

  • Yes. You can easily extend Niko Home Control for traditional wiring whenever you want.

  • No, these switches and the gateway are not compatible with Niko Home Control for traditional wiring

  • Without programming, a connected controller switches its own contact.

  • See the overview of Niko Home Control products for traditional wiring.

  • In most homes with a standard electrical installation, you can install Niko Home Control for traditional wiring. The connected single switch, connected dual switch and the connected motor control are connected 3-wire. Three-wire cabling is standard in most Belgian homes built after 1991.

  • You can programme Niko Home Control for traditional wiring in various ways. For easy programming, use the Niko Home app for iOS or Android.

  • Your installation can be controlled with the connected switches, dimmers, motor control, Digital black, touchscreen or with the Niko Home app.

  • Yes, you can reuse the connected controls and devices of Niko Home Control for traditional wiring in a different or new Niko Home Control installation for traditional wiring.

  • We believe in one integrated Niko Home Control solution. We already use the same apps and software to configure and control both installations. Combining the two solutions in one installation is not yet possible.

  • We are in the process of addressing the underlying cause. We apologise for the inconvenience this has caused you. Please follow the steps below to be able to use the app again:

  • This situation may occur when your NHC bus installation is equipped with a measuring module and a wireless bridge that also reads from the smart meter.

  • The Niko Home app can be installed on the following devices: iPhone OS: Apple iOS 13 and higher. iPhone device: iPhone 8 or newer. Android smartphones: Android 9 and above.

  • In order to be able to use the Niko Home app (blue house symbol) the software of the Niko Home Control installation shouldn't be older than version 2.5.1.

  • When facing onboarding problems, check for WiFi amplifiers. If WiFi amplifiers are in the installation they need to be disconnected. The Digital black must be placed near the internet modem, and the onboarding must be started that way. Once the onboarding is completed successfully the WiFi amplifiers can be reinstated. The Digital black will continue to work without issues.

  • The Niko Home app is the new app with which you can not only control your installation, but make your own alterations to your configuration. More detailed information on the features of the different apps can be found below. The Niko Home Control II app will be withdrawn in time.

  • Yes, you can log in on multiple phones with the same account.

  • Yes, you can control and configure your Niko Home Control installation remotely. All your need for this is a smartphone with a working Internet connection.

  • Please follow the instructions below:

  • There can be several different causes for this:

  • By all means – you can add several different accounts in the Niko Home app and easily switch between these accounts without having to enter your password each time.

  • Please follow the instructions below

  • Please follow the instructions below

  • Make sure the computer on which you open the programming software is connected to the same network as your Niko Home Control installation OR connect this computer directly to your connected controller. Open the active version in the programming software using the ‘open’ button below and to the right of ‘Open active version’.

  • Combined with touchscreen 3 (or a smartphone or tablet) as an internal video unit, access control can be integrated into a Niko Home Control installation via the external video unit. If you want to receive incoming calls via the Niko Home app on a tablet, contact your tablet vendor to ensure that your tablet meets the following minimum requirements:

  • P42/M42HC: Up to 10 secondary sensors can be connected. Wireless and wired can be combined – However, maximum 10 pcs. in total. M42: It is not possible to connect secondary sensors. If there is a need for secondary sensors, a P42 should be used instead.

  • Yes – The necessary configuration can be done via the Detector tool App.

  • The timer can be extended by 2 hours by making a long press of more than 10 seconds on the push-button.

  • DALI is a digital (Digital Addressable Lighting Interface) way of controlling lighting (DALI control gear such as LED drivers and ballasts).

  • There are two possibilities for controlling DALI drivers in Niko Home Control.

  • Both the Broadcast and Address modules have two outputs (DALI Bus), each of which can have 64 lamps connected. A Niko Home Control installation can control a maximum of 256 DALI luminaires.

  • Knowledge of Niko Home Control is sufficient. You do not need any specific knowledge of DALI.

  • You need the Niko Home Control configuration software to add modules and to search for and link DALI lamps. You can use the Niko Home App and Niko Home Control II app to control DALI lamps and e.g. routines in which DALI lamps are used as well.

  • In Niko Home Control, you can work as you normally would. You use the DALI lamps just like other players in the software. You can use them in groups and actions.

  • You can use a standard 5x1.5mm2 cable (maximum 300 metres) to wire up DALI devices and place them in a linear or star topology.

  • No, the Broadcast and Addressable modules are currently only suitable for controlling DALI lighting (DALI control gear).

  • No, the Broadcast and Addressable modules are currently only suitable for switching DALI lighting on/off or for dimming it.

  • At present, you can use DALI types DT0 through DT7 with the Broadcast and Addressable modules. Lamps/drivers of the DT8 type (colour control gear) cannot yet be used in Niko Home Control.

  • No, at present you cannot use any other products (such as DALI2 sensors) in combination with these interfaces.

  • No. The Niko Home Control DALI interfaces have a built-in power supply for the DALI bus. The use of a separate power supply is not permitted

  • The DALI interfaces are suitable for any Niko Home Control II installation (Bus cabling). The DALI interfaces will not work in older (Niko Home Control I or Nikobus) installations or Niko Home Control for Traditional Wiring.

  • No, at present the software automatically uses DALI Groups in combination with Niko Home Control's logic. DALI scenes are not (yet) being used.

  • For optimum functionality, we recommend only using and programming the modules in Niko Home Control II.

  • No, these are two different bus wires. The Niko Home Control bus wire is used to connect all the controls and sensors to. The DALI bus comes out of the DALI modules and is used to control the DALI drivers.

  • We recommend using a maximum of 256 DALI devices in a single Niko Home Control installation. Multiple DALI devices on a single DALI bus of a Broadcast module count as a single device.

  • There is no maximum number of DALI modules per installation.

  • DALI devices must be found on the DALI bus. This is when they are assigned an address and can be used in an installation. You can add DALI modules to the cabinet beforehand. Adding DALI devices takes place physically in the installation.

  • From Niko Home Control version 2.17, you can manage the full activation and associated configuration via the Niko Home Control programming software. ​This software can be downloaded from the Niko website.

  • From Niko Home Control version 2.17, you can activate your partner system via the Niko Home Control programming software. This software can be downloaded from the Niko website.

  • Your installation uses bus wiring or traditional wiring. You do not need to do anything to connect your Niko Home Control installation to the partner's energy system.

  • Only applicable for Niko Home Control II installations with a software version 2.16 or older. If no basic actions or routines had been created in the Niko Home Control programming software to control a partner function, then this list will indeed be empty (but this is by no means a problem). The partner system's functions are always visible in the Niko Home app and on the touchscreen, even if you have not configured anything in the Niko Home Control programming software.

  • The following Smappee products are compatible with Niko Home Control version 2.5.1 until 2.15 included: From version 2.16, Smappee devices are no longer compatible with Niko Home Control. Smappee Energy Smappee Solar Smappee Pro Smappee Plus

  • Niko Home Control is compatible with both Sonos S1 and S2 product versions.

  • Bose speakers that are SoundTouch-compatible (e.g. SoundTouch 10, 20 or 30) can be connected to Niko Home Control. The Bose "Smart home" series of products do not have an API to enable connection to Niko Home Control.

  • The Daikin system does not allow any adjustments to be made (e.g. temperature setting) when the holiday mode is active. Consequently, Niko Home Control actions will also be ignored by the Daikin system as long as this holiday mode is active in the Daikin system.

  • Niko collaborates with high-quality partners who prioritise Niko's core values, such as high quality, design and reliability.

  • You should see the Daikin functions in: The Home location when using the Niko Home App. The functions tab when using the Niko Home Control App. ​You can find a number of suggestions for discovering the problem below:

  • The connected controller for Niko Home Control II or the wireless smart hub makes a connection with the partner system. Depending on the partner system's features, this will either take place locally in the home (local API connection) or via the Internet (cloud API).

  • You will need some extra Niko Home Control modules. Your installation uses bus wiring...

  • Your installation uses bus wiring or traditional wiring. You can connect your Niko Home Control to the partner's music system using an API. To do so, the device must be connected to your home network.

  • Your installation uses bus wiring or traditional wiring. You can connect your Niko Home Control to the partner's ventilation system using an API. To do so, the device must be connected to your home network.

  • Your installation uses bus wiring or traditional wiring. You can connect your Niko Home Control to the partner's heating system using an API. To do so, the thermostat must be connected to your home network. Niko Home Control will then communicate with your heating system via this API.

  • Make sure the partner system is connected to your home network, and if necessary to the Internet too (depending upon the partner). Your Niko Home Control system will also need an active Internet connection.

  • This will depend on the capabilities of the partner system. You can find more information on this on the applicable partner's website. ​Valve control is supported in Niko Home Control installations with bus wiring.

  • This will depend on the capabilities of the partner system. You can find more information on this on the applicable partner's website. Valve control is supported in Niko Home Control installations with bus wiring.

  • The best way to control the boiler is through the partner's thermostat.

  • The boiler is controlled through the partner's thermostat. It is not possible to combine thermostats from Niko and thermostats from the partner.

  • Niko Home Control and the partner system operate independently of each other. The API connection between Niko Home Control and the partner system allows you to control the functions of the partner system. If the link between both systems is lost, you can still control your own Niko Home Control functions. The functions of the partner system, however, can then only be controlled using the partner's app.

  • These links can be found below:

  • To create a PIN code, you must be logged in to the Niko Detector Tool app.

  • The first 2 minutes after the sensor has been connected to power, it will be possible to connect to the sensor without a PIN code. During this time, it’s also possible to change the existing PIN code.

  • Depending on the smartphone, the Bluetooth range between a smartphone and a sensor goes up to 50 meters in open field.

  • The Bluetooth range between to sensors goes up to 50 meters in open field.

  • The sensor will have a green light active when you are connected to it.

  • You can manually disconnect in the App, or else the sensor will automatically do this when the smartphone is out of range.

  • In the attached diagram the different LED behaviors are explained.

  • Please proceed as follows to read warnings and error messages:

  • Only the Zigbee® 230 V products from the Niko Home Control for traditional wiring portfolio can be used in a Homey network and can be used with both the Homey Bridge and the Homey Pro.

  • Niko products have basic functionality in a third-party network. Niko Home Control will give you more extensive functionality and flexibility.

  • No. If you choose to connect Niko Zigbee® products to a Homey gateway, you cannot use the Niko Home App or any of the accompanying functionality.

  • Niko provides no support if it relates to specific Homey functionality and features.

  • The Hobby API is available locally in the home via the connected controller for Niko Home Control II or the wireless smart hub. The Hobby API is secure and works with an authentication token.

  • The solution to this puzzle is a number that you can find on the Internet in “The Hitchhiker’s Guide to the Galaxy, Douglas Adams, 1979”

  • The JSON syntax is not correct: it contains a number of incorrect characters. You can only continue once you have corrected this.

  • The connected controller for Niko Home Control II and the wireless smart hub have a Hobby API, which gives you local access to the Niko Home Control installation in your home. As soon as your installation is configured, you can operate your Niko Home Control installation using the Hobby API, as well as receive status information.

  • You can access the documentation for the Hobby API on the web portal.

  • No. There is no cloud variant available. The Hobby API is available locally in your home on the connected controller for Niko Home Control II and the wireless smart hub.

  • The Hobby API is a secure API and works with an authentication token that is valid for one year. Every year, you must create a new token.

  • For Niko Home Control Software versions older than 2.17: On the web portal, in Connected services, in the overview of the active services, you can click on the Hobby API icon to create a new token. Please note: You can only create a new Hobby API token within one month prior to the expiry date of the current token...

  • For Niko Home Control Software versions older than 2.17: You can access the documentation for the Hobby API on the web portal. For Niko Home Control Software versions starting from 2.17 and newer: You can access the documentation for the Hobby API via the Niko Home Control programming software...

  • You can only connect your mobile device to an NHC1.x installation via the IPv4 internet protocol...

  • Home automation often has a negative undertone and is frequently associated with being expensive and complex. This is partly due to advertisements for home automation talking about how you can fill your bath from the comfort of your own car.

  • The connected controller is the basic element of the installation. One or a number of functions are added to this.

  • When new programming is being loaded into the installation, the software will automatically verify whether the modules and controls in the installation are using the latest software version. If an upgrade is necessary, a message will appear.

  • A two-wire bus cable provides power to the various control elements outside the electrical cabinet. The wiring diagram has a free topology, which means you are not bound by a fixed cabling diagram.

  • Yes, with the exception of the modules the connected controller is replacing.

  • Niko Home Control exceeds all possibilities offered by traditional electrical installations. You will actively save energy while increasing the safety and comfort in your home.

  • “Niko never lets you down” is one of Niko’s non-negotiables. The security and the protection of your personal data are an integral part of our commitment towards our customers and end-users. We at Niko continuously strive to effectively implement all legislation in these fields, to protect what is important to you and your loved ones.

  • The needs of the resident were central in the design of Niko Home Control. The installer has everything he needs to satisfy the demands of the builder or renovator. Niko Home Control is quick and easy to install and can be perfectly adapted to the size of the installation.

  • Yes, that is possible.

  • No, an existing Nikobus system today cannot be connected to or expanded with components of our current Niko Home Control II solution.

  • Yes, that is possible, however the old IP interface, the gateway and possibly the power supply must be removed from the cabinet.

  • Yes, Niko Home Control is suitable for every renovation project that includes the electrical re-wiring.</p>

  • Include a meter with pulse output. Connect the pulse output to the pulse counter. Gas meter (mechanical) already installed? A pulse generator (add-on piece) can be attached to the meter housing.(first check whether you have a suitable meter for this).

  • The eco-display indicates your electricity, water, and gas consumption. If you press the eco-button when leaving the house, your whole house switches to the eco-setting.

  • The installer Adds a pulse output to the water meter. Depending on the type of pipe used, different types of water meters are available from the wholesale supplier:

  • User-friendliness and intuition are important factors to us and are often missing in existing home automation systems.

  • Combine the two numbers to one number without using spaces or punctuations

  • No, that is not possible.

  • Smart lamps from Philips Hue are a popular solution to create atmosphere in your home. Philips offers a wide range of dimmable and coloured lamps. Using the Niko dimmer switch for the Hue system, you can easily control lamps that are connected with the Hue bridge V2.

  • The Niko dimmer switch for the Hue system communicates wirelessly (via the Zigbee® protocol) with the Philips Hue bridge V2.

  • The Niko dimmer switch for the Hue system works without batteries. It uses kinetic energy.

  • No, the Niko dimmer switch for the Hue system must always be connected with a Philips Hue bridge V2.

  • No, the Niko dimmer switch for the Hue system must always be connected with a Philips Hue bridge V2.

  • Philips products cannot be physically connected with a Niko Home Control installation (this applies both to bus wiring and traditional wiring).

  • No, the Niko dimmer switch for the Hue system is the only Niko product in the Friends Of Hue range that can be connected to a Hue installation.

  • You can attach the Niko dimmer switch for the Hue system in several ways, allowing it to be placed in any position.

  • Yes, the Niko dimmer switch for the Hue system is compatible with the flush surround plates in the Original, Intense and Pure collections.

  • In principle, you can control all the lamps in your Hue system using 1 Niko dimmer switch, because it is possible to control individual lamps, scenes or rooms and zones.

  • In order to ensure that your Hue lamp can always be controlled with the Niko dimmer switch for the Hue system (but also with the Hue app), you must ensure that the Hue lamp remains powered at all times. This is done by connecting the switch wires together e.g. with a plug-in terminal.

  • First decide where you want to install the switch and order the right product references based on that decision:

  • You can install a Niko battery powered Zigbee® switch in three ways:

  • When used and the battery voltage level drops below a certain threshold, a battery low notification will be visible in the Niko Home app. The notification will appear once a day.

  • When the switch no longer triggers a stable action, follow the steps below:

  • The battery powered Zigbee® switch is engineered for a battery lifetime of five years since this meets the needs of a professional installer.

  • Yes. When a Zigbee® bulb or dimmer supports Touchlink it is possible to have it controlled by the Niko battery powered Zigbee® switches (552-720XX), without a gateway, hub or wireless bridge.

  • No. The Niko 230 V powered Zigbee® controls do not support Touchlink. They are to be paired with a Zigbee® hub, gateway, or wireless bridge via EZ-mode pairing. Only the battery powered Zigbee® switches (552-720XX) can be paired wirelessly, without a Zigbee® hub, gateway, or wireless hub, with Touchlink enabled Zigbee 3.0 lamps.

  • Every 3rd party device that is Zigbee® 3.0 certified and Touchlink enabled can be controlled by the Niko battery powered Zigbee® switches (552-720XX), without a gateway, hub, or wireless bridge.

  • Reset the smart Zigbee lamp. This is typically done by a power reset cycle - switching on/off the power supply a number of times.

  • Read the five recommendations below and retry the pairing after each step:

  • There are two reset methods: factory reset and power reboot.

  • Casambi®, Xicato®, Sylsmart®, AQSmart® and many other brands offer technology solutions for smart lighting. Smart luminaires and lamps are wirelessly connected to each other via a Bluetooth® Low Energy mesh architecture, and without a gateway.

  • When you want to control Casambi® or Xicato® enabled luminaires wirelessly then use the Niko Bluetooth® battery-free dimmer switch (360-21001).

  • While Bluetooth® Low Energy (BLE) mesh is an open standard, some smart lighting systems include customized functionalities. This makes specific testing on the Bluetooth® radio interface necessary to ensure full compatibility with the Niko dimmer switch Bluetooth® (360-21001). Special attention must also be made to the on-boarding process with a smartphone app or a control software.

  • The functionalities that can be linked to each of the push button is defined by the smart lighting system during the onboarding process. The Niko dimmer switches are fully configurable and the restrictions with respect to functionalities are set by the smart lighting system and their receivers.

  • The Niko dimmer switch, EnOcean® (360-11001) can be paired with every EnOcean® certified receiver. Contact the vendor or the product webpages of your EnOcean® based system for more information about their supported features and onboarding process.

  • The Niko dimmer switch, KNX®(360-31001), together with the KNX® wireless receiver / media coupler (360-33001) can be configured with every KNX® bus system.

  • The Bluetooth® dimmer switch (360-21001) is typically for room-based applications, with a maximum indoor RF range up to 10 meters. The EnOcean® and KNX® dimmer switches (360-11001 and 360-31001) are typically for building-based applications, with a maximum indoor RF range is up to 30 meters.

  • Verify that the switching module is correctly mounted into the bridge. The arrow icon found on one of the rear labels should face upward.

  • The Niko dimmer switches work without batteries and without a 230 Vac connection. They use kinetic energy. That means that, every time you press the switch, this energy is used to transmit radio telegrams and operate any wireless receiver that is paired with it.

  • Not with a direct interface. The Niko dimmer switches must always be directly connected with their respective RF ecosystem.

  • You can install a Niko dimmer switch in three ways:

  • With dimmer switch variants Bluetooth® (360-21001), EnOcean® (360-11001) and KNX® (360-31001) it is possible to order any color and flush surround plates from the Niko Pure, Niko Intense and Niko Original designs.

  • The maximum number of actions that you can assign, and the maximum number of lamps (devices) that you can control with a Niko dimmer switch depend on the smart lighting system.

  • Yes. Niko DALI sensors with EnOcean® interface (350-41680, 350-41780 and 350-41781) can be paired with the Niko dimmer switch EnOcean® via the Niko Detector Tool and the universal IR remote control for smartphone (350-41936).

  • Voice control allows you to control your Niko Home Control installation using your voice

  • Voice control makes it child's play to control your home, and it keeps your hands free too

  • Voice control for Niko Home Control users is possible with Amazon Alexa or Google Voice Assistant.

  • You can use your voice to control the most important actions in your Niko Home Control installation

  • In order to use voice control, you must activate a ‘Niko Home Control skill’ and link it to your Niko Home Control installation...

  • In order to make voice control possible, we use integrations with voice control developers. In the case of Niko Home Control, these are Amazon Alexa and Google Assistant. In addition to functional data, such as the names of scenes and actions in the Niko Home Control installation, the data exchanged is the e-mail address used to register your Niko Home Control installation and the devices included in your Niko Home Control installation.

  • In order to use Google Assistant, you will need a Niko Home Control II installation or Niko Home Control for traditional cabling and at least 1 smart speaker with Google Assistant functionality. You will also need a Google account.

  • You can easily create your account on the Google website. Click on ‘Log in’ in the top right and then ‘Create account’ on the next screen. Fill in all the details that Google asks of you.

  • Find out about voice commands.

  • In order to ensure optimum functionality for Google Assistant, it is best to adapt the names of your rooms, actions and devices in Niko Home Control to the language of the Google Assistant skill you have used.

  • Google Assistant is available in a range of languages, including English, French, German and Dutch. We recommend that you adapt the names of your devices, rooms and actions in your Niko Home Control installation to the language in which you wish to control your installation.

  • We provide Google with some data in order to make your voice control work, so you can control your Niko Home Control installation with Google Assistant. For example, the names of the scenes and actions in your Niko Home Control installation.

  • You can decide to stop using Google Assistant in your Niko Home Control installation at any time. The link can be removed in the Google Home app.

  • All questions and answers about your Google account and Google Assistant can be found on Google's website.

  • Voice control allows you to control your Niko Home Control installation using your voice

  • Voice control makes it child's play to control your home, and it keeps your hands free too

  • Voice control for Niko Home Control users is possible with Amazon Alexa or Google Voice Assistant.

  • You can use your voice to control the most important actions in your Niko Home Control installation

  • In order to use voice control, you must activate a ‘Niko Home Control skill’ and link it to your Niko Home Control installation...

  • In order to make voice control possible, we use integrations with voice control developers. In the case of Niko Home Control, these are Amazon Alexa and Google Assistant. In addition to functional data, such as the names of scenes and actions in the Niko Home Control installation, the data exchanged is the e-mail address used to register your Niko Home Control installation and the devices included in your Niko Home Control installation.

  • In order to use Alexa, you will need Niko Home Control for bus wiring (version II) or Niko Home Control for traditional wiring, and at least one smart speaker with integrated Amazon Alexa functionality. You will also need to have an Amazon account.

  • You can easily create an Amazon account on the Amazon website.

  • Light control, dimmer control, ...

  • You can only alter the location of your Amazon account yourself via the Amazon website ...

  • At present, you can use Alexa to control your Niko Home Control installation in English, French and German. Alexa is (currently) not yet available in Dutch.

  • In order to use the English-language skill, you need an Amazon UK account. ...

  • Do you have any specific questions, or would you like personal advice ...

  • For optimum functionality, it is best to change the names of the rooms, actions and functions ...

  • In order to control your Niko Home Control installation with Alexa, the e-mail address used to register your Niko Home Control installation and the rooms and devices included in your Niko Home Control installation will be processed and shared with Amazon.

  • You can decide to stop using Alexa in your Niko Home Control installation at any time ...

  • For a comprehensive and up-to-date overview of all questions and ...

  • We recently changed our 45x45 metal bases with claws for switching material: these will be available without elastic bands between the claws from now on. This is to ensure a smoother installation. The attached drawings show how you can push the loose claws back into their snap position.

  • You can find several basic diagrams in the "Flush-mounting material" chapter of the catalogue.

  • Cause: If the push buttons and the staircase timer are connected with a 2-wire connection, the total working current of the LEDs may be sufficiently high to have its coil be constantly activated. Solution: Adjust the wiring to a 3-wire connection. OR Replace the LEDs with neon lamps (only in push buttons with an E10 lamp base).

  • Yes, The push buttons on the printed circuit board of these products switch a maximum of 24V DC or 24V~. A lower voltage is switched without any problems.

  • No, A two-wire actuator only switches 230V (40 to 400W) incandescent and halogen lamps with an ohmic load. For energy-saving and LED lamps, use an actor with relay contact.

  • This combination is possible.

  • Use a remote switch (teleruptor) with auxiliary contact. The main contact switches the main circuit, the auxiliary contact switches the LED.

  • Specific products are needed, as this type of load type has a high starting current, which the product must be able to handle for a long period of time. Legal provisions also prohibit the use of just any light dimmer.

  • The new updated software version is available for the following operating systems: Android 9, 10, 11, 12 & 13; and iOS 12, 13, 14, 15 & 16.

  • Yes, all homes where a two-wire access control system is installed can be controlled by the App.

  • Restart your Telenet or Proximus router by powering it off and then on again. Wait for about 5 to 10 minutes for your home internet to start working properly. Locate the 2-wire IP system controller, which is usually found in the electricity cabinet. Look for a small reset button, often located at the bottom left. Press the reset button and the system will reboot. This process may take up to 3 minutes. After the reboot, your system should be up and running correctly again. These steps should help resolve any issues related to receiving visitor's video calls on your mobile phone after the software upgrade.

  • Option 1: If you have an indoor unit, you can reconfigure your door lock by accessing the settings. Follow these steps:

  • The first thing you’ll notice is the new look and feel of the app. It has been redesigned to be much more intuitive. It also includes lots of new functionalities.

  • Click below to continue

  • You can add an external unit through “Settings’ on the internal unit. The menu will guide you through assigning a door lock and selecting a ringtone for that external unit. ​You can connect an extra external unit to the app by scanning its QR code.

  • You can control 2 door locks per external unit. and also 2 locks on the controller itself. . This can be connected in several ways:

  • When the external unit receives a call, a push notification will be sent to the smartphone to activate the application.

  • The controller includes a 24V 1A potential-free contact for connecting an extra chime. For a 230V chime, it is necessary to provide an intermediate relay that is controlled by this contact.

  • The controller and the external unit provide a contact for connecting a 12V door lock. This contact will provide 12V of power from its own power supply. Take account of the 1A max current for the contact on the controller and 0.5A for the 12V contact on the external unit.

  • Max 2 external units and 5 internal units can be connected to the controller for the 2-wire access control installation. ​You can connect max. 6 door locks and 1 chime to the controller for the 2-wire access control installation.

  • You can add a 2nd external unit to a 2-wire access control kit. You can configure this through Settings => Add external unit.

  • The contacts on the 2W devices are designed for cabling up to 1.5mm². See the table below for the cable section/length ratio.

  • There is no direct connection between the 2-wire system and Niko Home Control. However, it is possible to connect the chime contact to a Niko Home Control digital input so as to have the light switch on when someone rings the doorbell through programming in Niko Home Control.

  • With software version 2.0 or higher, you can adjust the volume of the external unit's ringtone.

  • Please click below to continue

  • You can disconnect the external unit from the app through Settings => Reset => Disconnect. ​Through the internal unit, the account can be disconnected through Settings => Reset => Remove account. Deleting the entire app account can be done in the app through Settings => System settings => Remove account.

  • Please click below to continue

  • The external unit will switch to night mode by itself based on the light intensity measured. ​If the external unit has been placed in an environment where there is not much daylight, the image may switch to night mode during the day.

  • During a telephone call, the ringtone for an incoming call will not play. You will only be shown the push notification. This is a default setting on the smartphone.

  • This phenomenon may occur if the internal unit is running on a newer software version than the external unit. You can remedy this behaviour by carrying out a system update in Settings.

  • This may be caused when 1 of the 2 internal units is running on a newer software version than the other internal and external unit. You can remedy this problem by carrying out a system update in Settings.

  • Huawei has its own setting that determines its apps' startup behaviour. By default, this is set so that apps that have been inactive for some time cannot start up automatically. Due to this setting, the external unit's push notification will not appear on the smartphone.

  • No, at this moment, the 2-wire external video unit is NOT compatible with your Niko Home Control installation. However, you can still install a 2-wire external video unit as a separated system that works with its own mobile App.

  • The RAL colour code is RAL 9011.

  • Only two wires are required for the control unit that provides the whole installation of power. An Ethernet connection between the controller and your internet is required to enable the connection with a mobile device.

  • Please follow these instructions:

  • The 2-wire external video unit is connected to the 2-wire internal video unit via the access control module (510-21400). The access control module provides not only power to both the 2-wire external video unit and the 2-wire internal video unit, it transmits the communication data between these two devices as well.

  • This is for security reasons. Once the 2-wire external video unit has been scanned and linked to an App account, the QR code is marked as having been used.

  • No, once the 2-wire external video unit has been scanned and linked to an app account, the QR code is marked as having been used.

  • The current limit is 10 mobile devices

  • Download the Access Control App onto the second mobile device and log in with the same User ID and password that was used to log in to the first device.

  • The system software is not updated automatically. If a software update is available, a green dot appears in the upper right corner of the 2-wire internal video unit(s) as well as on the App screen. Beside this green dot a text is shown: “upgrade available”. There you can click to upgrade the system software

  • It takes approximately 3 minutes to start up the system with one 2-wire internal video unit. When there are more 2-wire internal video units, starting up may take a little longer, please wait patiently.

  • No. The 2-wire IP system is not extendable with a keypad.

  • No. The 2-wire IP system is not extendable with a fingerprint reader in our range of Access Control.

  • No. The 2-wire IP system is not extendable with a card reader.

  • You may set your 2-wire internal video unit to “do not disturb” manually or schedule a weekly plan when you do not want to be called. On your mobile, you need to use “do not disturb” setting of your smart phone.

  • From software version 2.0 and higher, the nameplate is lit up by default. You can turn it off during the daytime via “system settings”.

  • Your smartphone or tablet will receive a notification/call provided it is “logged in”, regardless of whether the app is open, closed, or in sleep mode. However, you will not be able to receive any visitor’s video call if you are “logged out”.

  • We support two 2-wire external video units for one property, during setup, you are asked to give each 2-wire external video unit a unique name (e.g. could be the location for example). When someone calls, you will also be able to see the name of the 2-wire external video unit from where the call was initiated.

  • if you push a door lock button on your smart phone by mistake, with software version 2.0 or higher, you will be asked to confirm your operation, which gives you an opportunity to cancel the operation. The system cannot check if the door is open or closed. If you need to know the status of your door, you may consider installing a door sensor.

  • With software version 2.0 or higher, the app will save a snapshot picture of your visitor in the call history for your review later or if you missed a call. Of course you can also take snapshot with your smartphone during the call.

  • Call history will show if a call has been answered by a 2-wire internal video unit or by a mobile phone.

  • Depending on your car model, it might be possible to connect the app with your car audio system. However, Niko does not guarantee that calls will be handled correctly on car audio systems.