Niko Home Control Partners - What happens if the connection between Niko Home Control and the partner system is lost?
Niko Home Control and the partner system operate independently of each other.
The API connection between Niko Home Control and the partner system allows you to control the functions of the partner system. If the link between both systems is lost, you can still control your own Niko Home Control functions. The functions of the partner system, however, can then only be controlled using the partner's app.You can find a number of suggestions for discovering the problem below:
- Is the partner system still connected to the home network or the Internet?
Contact the partner in order to check this.
- Can you still control the partner system using the partner's app?
If not, then contact the partner to resolve this.
- Does the partner system use authentication details (e.g. login and password), and have these changed?
You can update this information on the web portal.