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Professional's guide for the installation of Niko Home Control
Read the technical guide
Technical and commercial support for professionals
At Niko customer services, we are happy to help you with:
- questions you may have about one of our products
- ready-to-use detailed proposals for large and complex projects as it relates to home automation, lighting control and/or access control
- technical issues you might experience when installing our products
- help and tips on preparing a quotation
- where to find the information you need
4 years guarantee on all Niko hardware
If ever the Niko hardware does not work – even though we have stringent quality controls – you can rest assured that Niko will:
- repair the product free of charge, or
- exchange the product free of charge, or
- offer you a credit note
Our policy is valid for properly handled products and products that are still in our portfolio. The exchange is always done based on an invoice, so make sure you have it available.
Opening hours and closing days
-
Opening hours
- Mon: 8:00–12:00 and 13:00–17:00
- Tue: 8:00–12:00 and 13:00–17:00
- Wed: 9:00–12:00 and 13:00–17:00
- Thu: 8:00–12:00 and 13:00–17:00
- Fri: 8:00–12:00 and 13:00–17:00
- Sat & Sun: closed
Closing days 2026
- Thursday 1 January 2026 - New Year's Day
- Friday 2 January 2026 - Collective closure
- Monday 2 February 2026 - Support offline for a smart update
- Monday 6 April 2026 - Easter Monday
- Friday 1 May 2026 - Labour Day
- Thursday 14 May 2026 - Ascension Day
- Friday 15 May 2026 - Collective closure
- Monday 25 May 2026 - Whit Monday
- Tuesday 9 June 2026 - closed - Support offline for a smart update
- Tuesday 21 July 2026 - National Day
- Wednesday 9 September - Support offline for a smart update
- Wednesday 11 November 2026 - Armistice Day
- Wednesday 2 December 2026 - Support offline for a smart update
- Friday 25 December 2026 - Christmas Day
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Opening hours
- Mon: 8:00–12:00 and 13:00–17:00
- Tue: 8:00–12:00 and 13:00–17:00
- Wed: 9:00–12:00 and 13:00–17:00
- Thu: 8:00–12:00 and 13:00–16:30
- Fri: 8:00–12:00 and 13:00–16:00
- Sat & Sun: closed
Closing days 2026
- Thursday 1 January 2026 - New Year's Day
- Friday 2 January 2026 - Collective closure
- Monday 6 April 2026 - Easter Monday
- Friday 1 May 2026 - Labour Day
- Thursday 14 May 2026 - Ascension Day
- Friday 15 May 2026 - Collective closure
- Monday 25 May 2026 - Whit Monday
- Monday 20 July - Friday 24 July - Collective closure
- Wednesday 11 November 2026 - Armistice Day
- Thursday 24 December - Friday 1 January 2027 - Collective closure
Are you a private customer?
Contact a qualified electrical installer in your area.
Technical support for professional installers
Call +32 3 778 90 80
(see above for opening hours)
Commercial support for professionals
Call +32 3 778 90 20
(see above for opening hours)