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Professional's guide for the installation of Niko Home Control
Read the technical guide
Technical and commercial support for professionals
At Niko customer services, we are happy to help you with:
- questions you may have about one of our products
- ready-to-use detailed proposals for large and complex projects as it relates to home automation, lighting control and/or access control
- technical issues you might experience when installing our products
- help and tips on preparing a quotation
- where to find the information you need
Opening hours and closing days
-
Opening Hours
- Mon: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Tue: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Wed: 9 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Thu: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Fri: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Sat & Sun: closed
Closing Days 2025
- 1 January: New Year’s Day
- 21 April: Easter Monday
- 1 & 2 May: Labour Day
- 29 & 30 May: Ascension Day
- 9 June: Whit Monday
- 23 June: closed – Support offline for a smart update
- 21 July: National Holiday
- 15 August: Assumption Day
- 15 September: closed – Support offline for a smart update
- 10 & 11 November: Armistice Day
- 1 December: closed – Support offline for a smart update
- 25 December: Christmas Day
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Opening Hours
- Tue: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Wed: 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Wed: 9 a.m. – 12 p.m. and 1 p.m. – 5 p.m.
- Thu: 8 a.m. – 12 p.m. and 1 p.m. – 4:30 p.m.
- Fri: 8 a.m. – 12 p.m. and 1 p.m. – 4 p.m.
- Sat & Sun: closed
Closing Days 2025
- 1 January: New Year's Day
- 21 April: Easter Monday
- 1 & 2 May: Labour Day
- 29 & 30 May: Ascension Day
- 9 June: Whit Monday
- 21 – 25 July: collective closure
- 15 August: Assumption Day
- 10 & 11 November: Armistice Day
- 24 – 31 December: collective closure
4 years guarantee on all Niko hardware
If ever the Niko hardware does not work – even though we have stringent quality controls – you can rest assured that Niko will:
- repair the product free of charge, or
- exchange the product free of charge, or
- offer you a credit note
Our policy is valid for properly handled products and products that are still in our portfolio. The exchange is always done based on an invoice, so make sure you have it available.
Are you a private customer?
Contact a qualified electrical installer in your area.
Technical support for professional installers
Call +32 3 778 90 80
(see above for opening hours)
Commercial support for professionals
Call +32 3 778 90 20
(see above for opening hours)
