Check SD card to see if it is correctly inserted in your 2-wire internal video unit. If a new card was inserted, then it needs to be formatted first before it can work properly.

The RAL colour code is RAL 9011.

The video is not available on your mobile phone; you can only see it on the internal video unit. On your mobile phone, you can see a snapshot of the visitor, as well as the date and hour of calls made.

The system software is not updated automatically. If a software update is available, a green dot appears in the upper right corner of the 2-wire internal video unit(s) as well as on the App screen. Beside this green dot a text is shown: “upgrade available”. There you can click to upgrade the system software.

No, this functionality is not available on the smartphone. However, with software version 2.0 or higher and after accepting a legal notice, you can replay the recorded video and enable the sound on your 2-wire internal video unit.

Download the Access Control App onto the second mobile device and log in with the same User ID and password that was used to log in to the first device.

A red dot indicates that there is an issue of some kind, e.g. no internet connection or 2-wire internal video unit not found. A green dot indicates that there is a software update available.

Depending on the brand of your smartphone and smartwatch, this might be possible. However, Niko does not guarantee the correct performance of the App on your smartwatch device.

The volume of the 2-wire external video unit(s) can be adjusted as follows:

The current limit is 10 mobile devices

With software version 2.0 or higher, on your smartphone app, you can delete calls from the call history individually. ​On the indoor screen, your call history will automatically be deleted after a repository of 50 calls is full.

No, you can’t call back in the current release. You can “peek out” to see who is at your door.

Your smartphone or tablet will receive a notification/call provided it is “logged in”, regardless of whether the app is open, closed, or in sleep mode. However, you will not be able to receive any visitor’s video call if you are “logged out”.

if you push a door lock button on your smart phone by mistake, with software version 2.0 or higher, you will be asked to confirm your operation, which gives you an opportunity to cancel the operation. The system cannot check if the door is open or closed. If you need to know the status of your door, you may consider installing a door sensor.

No. The 2-wire IP system is not extendable with a fingerprint reader in our range of Access Control.

Normally this light is off. However, if there is a missed call, the LED will light up. Please check your call history.

Up to 50 videos with a maximum duration of 20 seconds are saved on the SD card of the 2-wire internal video unit. When this number is reached the oldest video on will be overwritten by a new one.

Our video recordings support H264 format, they can only be replayed by your PC’s video player if H264 decoding is supported.

Nothing is wrong, the sound is not recorded because of Belgium privacy laws. However, with software version 2.0 or higher, you turn on the sound after accepting a legal notice.

Only two wires are required for the control unit that provides the whole installation of power. An Ethernet connection between the controller and your internet is required to enable the connection with a mobile device.

Please follow these instructions:

Call history will show if a call has been answered by a 2-wire internal video unit or by a mobile phone.

No. The 2-wire IP system is not extendable with a card reader.

The 2-wire external video unit is connected to the 2-wire internal video unit via the access control module (510-21400). The access control module provides not only power to both the 2-wire external video unit and the 2-wire internal video unit, it transmits the communication data between these two devices as well.

The new updated software version is available for the following operating systems: Android 9, 10, 11, 12 & 13; and iOS 12, 13, 14, 15 & 16.

Option 1: If you have an indoor unit, you can reconfigure your door lock by accessing the settings. Follow these steps:

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The external unit will switch to night mode by itself based on the light intensity measured. ​If the external unit has been placed in an environment where there is not much daylight, the image may switch to night mode during the day.

The controller and the external unit provide a contact for connecting a 12V door lock. This contact will provide 12V of power from its own power supply. Take account of the 1A max current for the contact on the controller and 0.5A for the 12V contact on the external unit.

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You can add an external unit through “Settings’ on the internal unit. The menu will guide you through assigning a door lock and selecting a ringtone for that external unit. ​You can connect an extra external unit to the app by scanning its QR code.

With software version 2.0 or higher, you can adjust the volume of the external unit's ringtone.

You can disconnect the external unit from the app through Settings => Reset => Disconnect. ​Through the internal unit, the account can be disconnected through Settings => Reset => Remove account. Deleting the entire app account can be done in the app through Settings => System settings => Remove account.

During a telephone call, the ringtone for an incoming call will not play. You will only be shown the push notification. This is a default setting on the smartphone.

The contacts on the 2W devices are designed for cabling up to 1.5mm². See the table below for the cable section/length ratio.

The controller includes a 24V 1A potential-free contact for connecting an extra chime. For a 230V chime, it is necessary to provide an intermediate relay that is controlled by this contact.

When the external unit receives a call, a push notification will be sent to the smartphone to activate the application.

You can control 2 door locks per external unit. and also 2 locks on the controller itself. . This can be connected in several ways:

Max 2 external units and 5 internal units can be connected to the controller for the 2-wire access control installation. ​You can connect max. 6 door locks and 1 chime to the controller for the 2-wire access control installation.

No, at this moment, the 2-wire external video unit is NOT compatible with your Niko Home Control installation. However, you can still install a 2-wire external video unit as a separated system that works with its own mobile App.

Depending on your car model, it might be possible to connect the app with your car audio system. However, Niko does not guarantee that calls will be handled correctly on car audio systems.

We support two 2-wire external video units for one property, during setup, you are asked to give each 2-wire external video unit a unique name (e.g. could be the location for example). When someone calls, you will also be able to see the name of the 2-wire external video unit from where the call was initiated.

From software version 2.0 and higher, the nameplate is lit up by default. You can turn it off during the daytime via “system settings”.

There is no direct connection between the 2-wire system and Niko Home Control. However, it is possible to connect the chime contact to a Niko Home Control digital input so as to have the light switch on when someone rings the doorbell through programming in Niko Home Control.

You can request an SD card from the Niko helpdesk. If you wish to use your own SD card, the 2-wire internal video unit needs to reformat the SD card.

This may be caused when 1 of the 2 internal units is running on a newer software version than the other internal and external unit. You can remedy this problem by carrying out a system update in Settings.

With software version 2.0 or higher, the app will save a snapshot picture of your visitor in the call history for your review later or if you missed a call. Of course you can also take snapshot with your smartphone during the call.

This phenomenon may occur if the internal unit is running on a newer software version than the external unit. You can remedy this behaviour by carrying out a system update in Settings.

Huawei has its own setting that determines its apps' startup behaviour. By default, this is set so that apps that have been inactive for some time cannot start up automatically. Due to this setting, the external unit's push notification will not appear on the smartphone.

You can add a 2nd external unit to a 2-wire access control kit. You can configure this through Settings => Add external unit.

It takes approximately 3 minutes to start up the system with one 2-wire internal video unit. When there are more 2-wire internal video units, starting up may take a little longer, please wait patiently.

Restart your Telenet or Proximus router by powering it off and then on again. Wait for about 5 to 10 minutes for your home internet to start working properly. Locate the 2-wire IP system controller, which is usually found in the electricity cabinet. Look for a small reset button, often located at the bottom left. Press the reset button and the system will reboot. This process may take up to 3 minutes. After the reboot, your system should be up and running correctly again. These steps should help resolve any issues related to receiving visitor's video calls on your mobile phone after the software upgrade.

The first thing you’ll notice is the new look and feel of the app. It has been redesigned to be much more intuitive. It also includes lots of new functionalities.

Yes, all homes where a two-wire access control system is installed can be controlled by the App.

No. The 2-wire IP system is not extendable with a keypad.

This is for security reasons. Once the 2-wire external video unit has been scanned and linked to an App account, the QR code is marked as having been used.

No, once the 2-wire external video unit has been scanned and linked to an app account, the QR code is marked as having been used.

You may set your 2-wire internal video unit to “do not disturb” manually or schedule a weekly plan when you do not want to be called. On your mobile, you need to use “do not disturb” setting of your smart phone.

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Yes, it is possible to view outside through your 2-wire external video unit camera, e.g. at home from your 2-wire internal video unit or anywhere from your smartphone as long as you have an internet connection.

You can use two 2-wire access control installations in the same property. However, to ensure that both installations work correctly, a specific set-up is required. Please configure your installation as described in the following steps: