If ever the Niko hardware does not work – even though we have stringent quality controls – you can rest assured that Niko will:
- repair the product free of charge, or
- exchange the product free of charge, or
- offer you a credit note
Our policy is valid for properly handled products and products that are still in our portfolio. The exchange is always done based on an invoice, so make sure you have it available.
Are you a private customer? Please contact the installer or shop where you bought the Niko products
Different types of exchange procedures:
Class E
Exchange procedure for electronic products
Call us from the location of the installation. We will run through a number of steps to test the product's performance. If it appears that an exchange is necessary, we will send an e-mail to the wholesaler from whom you purchased the product, saying that we approve the replacement.
The email will also contain the RMA (Return Merchandise Authorisation) number of your request. Your wholesaler will only exchange products with a valid RMA number.
So make sure to always call us first! Call +32 3 778 90 80 (every working day during office hours)
Class M
Exchange procedure for mechanical products
Defective mechanical products within warranty can be exchanged directly at the wholesaler from whom you purchased the product. You will immediately receive the same product, provided that we still sell the product and the wholesaler has it in stock.
Class Z
Exchange procedure for products with Z classification
Return the defective product to the wholesaler where you purchased it. The wholesaler will send the product to Niko for analysis. After assessment, we will take one of the following actions: The product is approved for refund and credited.
The product is returned to the wholesaler if no refund applies. Note: This procedure only applies to products with a Z classification.
You can view the classifications per product in the price list on My Niko.
