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  • When facing onboarding problems, check for WiFi amplifiers. If WiFi amplifiers are in the installation they need to be disconnected. The Digital black must be placed near the internet modem, and the onboarding must be started that way. Once the onboarding is completed successfully the WiFi amplifiers can be reinstated. The Digital black will continue to work without issues.

  • The Digital black’s ​Wifi interface is of type Wifi 2,4 GHz bgn (HT20) and it only supports WPA2 networks with PSK...

  • The smart hub can only connect to a visible wifi network after a reboot or power cycle. Please make your wifi network (SSID) visible. The smart hub should automatically reconnect to the wifi network after a few minutes.

  • The safety screw at the bottom of the display may be blocking the clicking mechanism. Please verify that the safety screw has been screwed tightly in the UNLOCK position (see step d in the manual, but turn the screw completely to the right (fully in) to make it possible to mount the display before locking it by turning to the left (max 4 turns)).

  • The pins can become damaged if the display has been mounted in the wrong way onto the mounting bracket. Make sure to lower the display onto the two protruding supports at the top of the mounting bracket (1 a) before clicking the bottom of the display into the mounting bracket (2).

  • Make sure you take the correct steps to get your Digital black connected to your Niko Home Control system.

  • Unfortunately, the Netgear Orbi RBR50 mesh router is not compatible with the Digital black. Other Netgear Orbi routers do not pose this problem.

  • The Digital black 24 V has the same functionality as the Niko Home Control thermostat (550-1305x). As a consequence, the programming in the Niko Home Control programming software is also similar to the programming of the Niko Home Control thermostat.

  • Both tools do not prevent simultaneous programming of your Niko Home Control system for traditional wiring. We strongly recommend only using one tool at the time to programme your system.

  • Yes, the Digital black 24 V is compatible with both Niko Home Control systems (traditional wiring and bus wiring).

  • Outputs wired to a Digital black cannot be used in a presence simulation. Niko is working on an update to make this feature available as soon as possible.

  • The Niko Home app shows the wrong calibration value (21.5 °C), but the Digital Black does not apply this calibration. This is a known issue that will be fixed soon.

  • With the latest version of the Niko Home app, you can configure the Digital black. To configure this device, the app needs access to your location. Check your app settings and try again to install the app.

  • The controller and/or touchscreen should only be replaced in exceptional cases.

  • No, we only offer Niko Home Control II for new installations now. Existing Niko Home Control 1.x installations will remain supported, but we strongly recommend that you switch to Niko Home Control II. Programming Niko Home Control II is quicker and easier, and we will only be developing new functionality for the new platform.

  • It is quicker and easier to program your devices. For example, a wizard will help you program an all-off, a presence simulation or an alert function.

  • “Niko never lets you down” is one of Niko’s non-negotiables. The security and the protection of your personal data are an integral part of our commitment towards our customers and end-users. We at Niko continuously strive to effectively implement all legislation in these fields, to protect what is important to you and your loved ones.