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We’ve stopped making and selling Niko Mysterious

We were obliged, due to a court ruling, to cease the production and sales of the Niko Mysterious range on 17 November 2016. As you will surely appreciate, we have, in order want to avoid any risks of penalty, decided to both cease production and sales, and also to take back any Niko Mysterious product stock. There is no need to have any concerns about any installed equipment — after all, the products themselves are perfectly fine.

We understand however that you may have questions. Below, you can find the answers to the most frequent ones.

Frequently asked questions

My project is almost finished. The installer has already purchased all Niko Mysterious products, but hasn’t installed them yet. What should I do?

There is no problem if you have finished your installation before the 17 November 2016. However, if you prefer to have other switching material installed, we would encourage the installer to return the purchased Niko Mysterious products to his wholesaler, who will immediately refund the full value of the returned goods.

My project is almost finished. The installer has not yet purchased all the Niko Mysterious products we wanted. What should I do?

Unfortunately, sales ceased on 17 November 2016. After this date, it is no longer possible to acquire new Niko Mysterious products. Installation and finishing must have taken place before this date.

The flush-mounting system for Niko Mysterious has already been installed. What should I do?

If the flush-mounting system has already been installed, it is possible to fix Niko flush-mounting switching material onto it (to do so, remove the claws and use Helia type screws reference 425) and finish with flush surround plates from the Niko Pure, Niko Intense or Niko Original series.

Does Niko offer an alternative to Niko Mysterious products for future projects?

No, there is currently no alternative for Niko Mysterious available.

Are there any technical risks associated with the use of Niko Mysterious products?

No, the prohibition of sales is the consequence of a judicial decision. The products themselves are in perfect technical condition.

I still have Niko Mysterious demo material (panels, brochures …). What should I do with it?

On 17 November 2016, at the latest, all sales of and publicity for the Niko Mysterious products have to stop. Therefore we kindly ask you to destroy this demo material. If you are not able to do so, we will come and pick it up. It is essential that you remove this material and no longer offer it to your clients.

I still have several Niko Mysterious products in stock. What should I do with them?

On 17 November 2016, at the latest, all sales of and publicity for the Niko Mysterious products have to stop. Therefore we will take back and credit these products as soon as possible. And if you are a wholesaler? Let us know which products are still in your possession. We will come and collect your entire stock of Niko Mysterious and immediately credit you the full value of the returned goods. If you are an installer and/or sell Niko Mysterious products? Please return the purchased products to your wholesaler, who will immediately credit the full value of the returned goods.