Cessation of Niko Mysterious sales

Frequently asked questions

My project is in the finishing phase. The installer has already purchased all Niko Mysterious products, but hasn't installed them yet. What should I do?

Installation and finishing before 17 November 2016 is not an issue. If you prefer to have other switching material installed, we urge the installer to return the purchased Niko Mysterious products to his wholesaler's. He shall immediately refund the full value of the returned goods.

My project is in the finishing phase. The installer has not yet purchased all Niko Mysterious products. What should I do?

Sales cease on 17 November 2016, after which no more Niko Mysterious products will be available. Check with your wholesaler's what can still be delivered before that date. Installation and finishing must also take place before that date. If the flush-mounting system has already been installed, it is possible to fix Niko flush-mounting switching material onto it (to do so, remove the claws and use Helia type screws reference 425) and finish with flush surround plates from the Niko Pure, Niko Intense or Niko Original series.

My project will not be finished until a later date, but the flush-mounting system for Niko Mysterious has already been installed. What should I do?

Sales cease on 17 November 2016, after which no more Niko Mysterious products will be available. Installation and finishing must also take place before that date. It is possible to fix Niko flush-mounting switching material (remove the claws and use Helia type screws reference 425) onto the already installed Niko Mysterious flush-mounting system, and finish with flush surround plates from the Niko Pure, Niko Intense or Niko Original series.

Does Niko offer an alternative for Niko Mysterious products for future projects?

No, there is currently no alternative for Niko Mysterious available. However, it is possible to fix Niko flush-mounting switching material onto the Niko Mysterious flush-mounting system (in order to do so, remove the claws and use Helia type screws reference 425). Finish with a surround plate from the Niko Pure, Niko Intense or Niko Original series.

Are any technical risks associated with the use of Niko Mysterious products?

No, the prohibition of sales is the consequence of a judicial decision. The products themselves are in perfect technical condition.

I still have Niko Mysterious demo material (panels, brochures, …); what should I do with it?

On 17 November 2016 at the latest all sales of and publicity for the Mysterious products have to be ceased. Therefore we kindly ask, and at the same time urge you to destroy this demo material. If you are not able to do so, we will come and pick it up. It is essential that you remove this material and no longer offer it to your clients.

I still have several Niko Mysterious products in stock. What should I do with it?

On 17 November 2016 at the latest all sales of and publicity for the Niko Mysterious range has to be ceased. Therefore we would like to take back and credit these products as soon as possible.Are you a wholesaler's? Let us know which products are still in your possession. We will come and collect your complete stock and immediately credit the full value of the retrieved goods.Are you an installer or do you sell Niko Mysterious products? Return the purchased products to your wholesaler's. He shall immediately credit the full value of the returned goods.

Do you have any further questions?

Please get in touch with our customer service at 03 778 90 00 or send an email to sales@niko.be.